University Libraries of Notre Dame

Resource Delivery Department

Customer Service Pledge

• We pledge to always welcome you with prompt, professional, and courteous service.

• We pledge to provide you with information that is current and accurate. If unsure, our staff will find a more knowledgeable person to assist you.

• We pledge to work continually to streamline and improve our services.

• We pledge to fully inform you of the procedures required for requesting materials through Interlibrary Loan or Document Delivery.

• We pledge to have staff available from 8:00a.m. - 5:00 p.m. Monday - Friday to assist you.

• We pledge to promptly return your telephone calls and respond to your email inquires.

• We pledge to process your interlibrary loan and document delivery requests within 48 hours (Monday-Friday) and provide rush service when necessary.

• We pledge to notify you promptly when your interlibrary loan material arrives.

• We pledge to keep you informed on the status of your requests and promptly advise you if we have exhausted all possibilities.

• We pledge to always encourage feedback and actively listen. We will respond to your written suggestions within 2 working days (a suggestion box is available outside the Interlibrary Loan Office or you can fill in a suggestion form online.)

Service to you is our top priority!