2006 Survey Results

In Spring 2006, nearly 2800 students, faculty, and staff completed the LibQUAL+ survey. The links below lead to several documents that summarize the results and initial findings for the 2006 survey.

The University of Notre Dame Libraries would like to thank everyone who responded to the survey and provided insight into areas where continual improvements can be made. We value your feedback and will continue to analyze the results as part of our ongoing assessment activities.

 

Survey Participants      

Number of respondents by disciplines

Number of respondents by user groups

How often do you use resources on library premises?

How often do you access library resources via a library web page?

How often do you use Yahoo, Google, etc?

Library use summary--all user groups

 

• Overall Satisfaction
• Quality of Library Service
• What is most important to ND users?

 

Ratings by Theme

Information Control	Affect of Service
Library as Place	Local Questions

 

• Ratings by Discipline  
• Comparison of Ratings: ND versus ARL

 

Library Users Speak Up 

• Survey Comments (number of comments by category)

Over 1000 people included comments with their surveys. Most of the survey comments fall into one of the five categories below, with over 300 comments dealing with the library facilities, including the availability of study space. To read the comments by user group for each of the five categories (In Excel), click on the links below.  We will continue to evaluate the comments in order to identify major themes and begin responding to areas of concern.

 

Comments by category and user group ( In Excel)
Information access & control (collections, catalog, website, etc)
Faculty	Undergrads	Graduates
Library as Place (facilities, study space, lighting, etc.)
Faculty	Undergrads	Graduates
Affect of Service (helpfulness of staff, friendliness, responsiveness, etc.)
Faculty	Undergrads	Graduates
Library Hours
Faculty	Undergrads	Graduates
Library Policies (enforcement of library recall policy, food & drink policy, etc.)
Faculty	Undergrads	Graduates

 

Page Updated 7 September 2006