Results of the LibQUAL+ 2006 Survey
Quality of Library Services
The 2006 LibQUAL survey consisted of a core group of 22 questions designed to measure users' perceptions and expectations of library service quality in the following three areas or dimensions.
Respondents were asked to rate on a scale of 1-9 (with 9 being the most favorable) not only their current perceptions of library service quality but to also indicate the minimum levels of service they are willing to accept and their desired level of service they would expect from a superior library. By subtracting the minimum score from the perceived score on any given question, we obtain a service adequacy gap score; a negative gap score means that users consider our service to be less than acceptable. A Service Superiority Gap score can be calculated by subtracting the desired score from the perceived score on any given question for each user.
| Minimum | Desired | Perceived | Adequacy Gap | Superiority Gap | |
|---|---|---|---|---|---|
Undergraduate |
5.88 | 7.61 | 7.02 | 1.14 | -0.59 |
Graduate |
6.14 | 7.76 | 7.40 | 1.26 | -0.36 |
Faculty |
6.67 | 7.91 | 7.37 | 0.70 | -0.53 |
Overall |
6.01 | 7.67 | 7.13 | 1.12 | -0.53 |
Undergraduate |
6.41 | 8.13 | 7.21 | 0.79 | -0.92 |
Graduate |
6.83 | 8.39 | 7.29 | 0.46 | -1.09 |
Faculty |
7.11 | 8.31 | 6.82 | -0.29* | -1.50 |
Overall |
6.56 | 8.20 | 7.19 | 0.63 | -1.01 |
Undergraduate |
6.18 | 8.03 | 7.04 | 0.86 | -0.99 |
Graduate |
5.81 | 7.59 | 6.69 | 0.87 | -0.90 |
Faculty |
5.55 | 6.93 | 5.92 | 0.36 | -1.01 |
Overall |
6.06 | 7.84 | 6.87 | 0.81 | -0.97 |
*Areas where faculty consider our service to be less than acceptable
(negative gap score)
Other areas needing improvement
(greatest gap between perceived and desired scores)
Undergraduates
Graduates
Faculty